ORZAVIA Policies
Terms & Conditions
By placing an order on ORZAVIA, you agree to the following terms.
- All prices are in Pakistani Rupees (PKR). Prices and discounts may change without prior notice. The price shown at the time of your order will apply.
- All orders are subject to stock availability. If an item becomes unavailable, we will inform you and cancel or adjust the order.
- We may contact you by phone or WhatsApp to confirm your order before dispatch.
- Delivery charges are not included in the website total and are paid by the customer. See our Shipping Policy.
- Payment methods: Cash on Delivery (COD), Bank Transfer / Raast and Easypaisa. Orders paid by Bank Transfer or Easypaisa are dispatched only after the payment is verified.
- Payment receipts must be genuine. Orders with fake or incorrect receipts, or with incorrect customer details, may be cancelled.
- Customers must check the parcel in front of the delivery rider. See our Return & Refund Policy.
- ORZAVIA may update these terms at any time. The terms published on this page at the time of your order will apply.
Privacy Policy
We respect your privacy and use your information only to process and deliver your order.
- Information we collect: your name, mobile number, city, delivery address, order details and, for advance payments, your payment receipt.
- How we use it: to confirm, process and deliver your order, and to contact you about it.
- Sharing: your name, phone number and address are shared only with our delivery/courier partner for delivery. We do not sell or rent your information to anyone.
- Payment receipts: receipts are stored privately and can be seen only by ORZAVIA administrators for payment verification.
- Security: our checkout uses CAPTCHA verification and secure storage to protect your information.
- Your rights: you can contact us to ask what information we hold about you, or to request that it be corrected or deleted.
Shipping Policy
- Delivery time: orders are delivered within 2–3 working days after confirmation (and, for advance payments, after payment verification).
- Delivery charges: delivery charges are paid by the customer. Charges depend on your city and are confirmed with you before dispatch.
- Cash on Delivery: for COD orders, please keep the full amount ready at the time of delivery.
- Delays: delivery may take longer due to public holidays, weather, strikes or courier delays. We will keep you informed.
- Please make sure your address and mobile number are correct. We are not responsible for delays caused by incorrect details.
Return & Refund Policy
Please check your parcel in front of the delivery rider.
If any item is damaged, broken, wrong or missing, tell the rider and contact us immediately at the time of delivery.
After the rider leaves, no complaint or excuse will be accepted.
- Return or exchange is accepted only at the time of delivery, in front of the delivery rider.
- Returned or exchanged items must be complete, unused and in their original packaging.
- If you find a problem at delivery, please send us photos on WhatsApp at that time so we can resolve it quickly.
- Refunds: for orders paid in advance by Bank Transfer or Easypaisa, approved refunds are sent back by the same payment method within 3 working days.
- For Cash on Delivery orders, if a problem is found at delivery, you may refuse the parcel in front of the rider.
Contact Us
For any question about your order, please contact us:
- WhatsApp / Phone: 0339-0523399
- Email: vickyzai01@gmail.com, vickyzai03@gmail.com